If you're running Mac OS, see Install an older version of Adobe Reader on Mac OS. Follow the instructions below to download and install Adobe Reader on a Windows computer. Solid State Networks: Adobe licenses download technologies from Solid State Networks in Phoenix, Arizona. For more information. Adobe Reader is awesome software we can use this software for PDF file, Documents and other things like office to pdf and take a print. PDF is short name Portable Document Format is most popular office file. Foxit Reader, Adobe Reader, Free PDf Reader are app of Adobe Pro Reader. It is advanced version. When trying to install Adobe Acrobat Reader DC I get a message newer version already installed, but I can not find it anywhere.
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Hi Richard,
As per the description, I understand that you are unable to install Adobe reader as it says, newer version already installed. We will assist you to resolve the issue.
To assist you better, I would like to know whether you have installed any version of Adobe reader in the past and have you installed any third party security applications on the computer?
As an initial troubleshooting step, I suggest you to place the computer in a Clean boot state and check if it helps to resolve the issue.
Clean boot helps eliminate software conflicts. Follow the Microsoft KB article to perform clean boot on the computer:
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista http://support.microsoft.com/kb/929135
Applies to Windows 10
Disclaimer: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.
Hope the information helps. Let us know if you need further assistance. We will be happy to help.
Thank you.
Machine I'm currently working on
Windows 7 Enterprise x64 with company image
HP EliteOne 800 G2 AIO
The user has a corporate webapp that is supposed to display reports in PDF form using Adobe Reader through an HTML frame. The version of Reader included in the image is Adobe Reader X. After testing on the users machine and my own, I found I could launch the report on my machine (with Adobe Reader DC) but not on the fresh build with Reader X.
My first thought of course was to simply update X to DC. I downloaded and ran the installer from the Adobe website and got a message that said 'The Installation process failed. A newer version is already installed'.
The is was confusing enough since I was definitely updating from X (an older version) to DC (a newer version). What I then found was that the original installation of Reader X disappeared entirely and I couldn't reinstall any version! No listing for Adobe Reader X to be found in Programs and Features.
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The only remaining information I could find was a few reg entries and an empty folder in /Program Files called 'Adobe Reader DC' which was devoid of any files.
It almost appears that the installer started the update process overwriting the old program, failed the installation somewhere but did not roll back the installation and reinstall the previous version.
I did also try to run Adobe's Cleaner tool to remove any lingering files but that didn't help at all.
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In case someone asks, I did perform all the above tasks in a user account with Administrator rights.
Has anyone seen this problem before? As it stands, the only way I know to get Reader X back is to do a full re-image of the machine.
Jacob KJacob K1 Answer
What most likely happened is that you did download a (IMHO horrendously crappy) install manager instead of the actual installer. Adobe believes that this is better for individuals…
However, it is possible to get the actual installer from the Enterprise section of the Adobe website.
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And you can get all older versions of Reader from the Adobe FTP server.
Pang