Overall: Madcap Flare provides a highly effective single-product way to create and manage a superset of topics based content that can then be packaged and delivered as required. When I began technical writing in 1998 the primary authoring method was to assemble chapter files into books for delivery as PDF manuals. Later that work flow was expanded to become 'authoring tool plus something else', where 'something else' was a separate tool that extracted content from the authoring tool's content files and generated that content in an online format such as online help (OLH). For today's technical communicator, it's a form of vocational suicide to imprison reusable information inside monolithic chapter files. The need is instead to create reusable topics that can then be assembled into a variety of output combinations and readily delivered in a variety of print and online output formats. Flare contains a rich set of topics-based authoring, content management, and output packaging features. I've been using the product for roughly five years and continue to find it to be a very cost effective way to create a 'real' documentation and authoring work flow that can be expanded and refined to serve the needs of small to large content development and output requirements. Flare the product is enhanced by the quality of its vendor, Madcap Software. Madcap's sales and support organizations are so knowledgeable and responsive that they can rightfully be considered to be among Flare's key features. I've been using Flare for about five years now (I began with Version 7. We're now up to version 11). No company is perfect, but Flare the product and Madcap the company have so far provided extremely satisfactory product and customer experiences.